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CONTACT US

Our customer service team is receiving a high volume of requests, therefore the response time may be longer than usual. We are committed to processing all requests as quickly as possible and we thank you for your patience.

Business hours:

  • Monday to Thursday: 9 a.m. - 5 p.m.
  • Friday: 9 a.m. - 4:30 p.m.
  • We are closed on Saturdays, Sundays and all statutory holidays in Quebec.

Do you have a question or a more specific request?

Use this form to effectively reach our customer service:

In order to ensure we can treat all requests as quickly as possible, please send only one email.

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Please do not include any confidential, proprietary, sensitive or account information in your message to ensure that your personal information remains safe.

The information that you provide is used in accordance with the Canadian Tire Privacy Charter.

Find the answers to common questions

If you have general inquiries, please visit our Help Centre.

Online Orders

Have everything in hand to facilitate your online shopping and to track your order.

Delivery and Store Pickup

Stay informed about the delivery and store pickup procedures, times and terms.

Return Policy for Online Purchases

See our different options to return or exchange your items bought online.

Return Policy for In-Store Purchases

Get all the information concerning the in-store return window and terms.
Visit our Help Centre

Contact our stores

For our opening hours and phone numbers, please visit the store locator.

Find a store

We are hiring

We offer you a stimulating environment in a passionate team.

Our job prospects

Other ways to contact us:

By mail

You can also send us your request or question by mail at:

FGL Sports Ltd.
C/o Customer Service
4855, Louis-B. Mayer
Laval, (Québec) H7P 6C8

Media contact

For any media inquiries, please send an email to:

Cindy Thérèse Hoffman
Communications Manager

cindy.hoffman@cantire.com

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