ONLINE ORDERS

Yes, you can. If you have one, enter the promotional code in the “Promotional Codes” section at the first step of payment. Please note that certain conditions apply. Contact us at support@sports-experts.heyday-mail.com for more information.

It is possible that the confirmation email is in your spam or junk mail folder. It is highly suggested to add no-reply@sportsexperts.ca in your contacts.

Also, be sure to check if your items are still in the cart. If this is the case, your order was not submitted correctly. You must validate and submit your order, after providing your billing information, to receive a confirmation email.

If you cannot find your order confirmation email in your inboxes (e.g., spam/junk mail or secondary mail folder), please contact us at support@sports-experts.heyday-mail.com. It is important that you provide us with your name and phone number so that we can assist you.

Since this exchange program involves the inspection of the returned equipment, unfortunately we are not able to honour this promotion online. To find the closest store near you in order to take advantage of this offer, please visit the Find a store page.

Absolutely. Since promotions such as “Buy One / Get One” are offered online and in store, you will receive the promotional cards applicable to your order.

Go to your Sports Experts customer account. If you placed an order as a guest, please refer to the payment confirmation email to view the shipping details.

If you created an account prior to your purchase at sportsexperts.ca, you will be able to find your order status at any time in My Account. Information about current orders and past orders are also available.

Below are the different types of order status that may appear in My account:

• In progress: An order is marked In Progress as soon as it is created.
• Completed :
• • Home delivery: An order is completed once it is shipped. Please note that this does not mean that the parcel has been delivered. Please track your item using the traceable tracking number provided in your order tracking email.
  • Store Pickup: An order is completed when the package is ready for pickup at the store you selected. Before coming to the store, please wait for the email indicating that the order is ready for pick-up.
• Cancelled: Your order has been cancelled.

If you did not create your account during your transaction and wish to follow up on your order, please contact our Customer Service by email at support@sports-experts.heyday-mail.com.

When you place an order on your website, a pre-authorization is placed on your card to ensure the funds are available to pay for the order. The value of your order is only changed when the order is shipped. The pre-authorization will then disappear.

Please note that your order may be shipped in separate packages. In this case, you will see separate charges on your account for each package shipped.

We are unable to charge more than the pre-authorized amount. Pre-authorizations usually take 5-7 business days to disappear. However, if you have questions about how long it will take for it to expire, we recommend contacting your financial institution.

1

Order confirmation

A confirmation number is assigned to each order. This number is indicated in the confirmation email you receive after placing your order.

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2

Tracking link

When your order is shipped, you will receive an email with a tracking link that allows you to check the delivery status of your order. If your order includes multiple parcels, a tracking link will be provided for each parcel.

Tracking information is updated on the carrier’s website as soon as it becomes available.

Please note that it may take up to 24 business hours for the carrier to provide tracking information for your parcels once they have been shipped and are on their way to their destination. The availability of this information, as well as its accessibility may vary depending on the carrier.

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3

Tracking through your account

If you placed your order while logged into your account, you will also find the tracking number(s) and link(s) in your order details in the section My Account.

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For any questions regarding the status of your order, please contact one of our customer service representatives by email at support@sports-experts.heyday-mail.com.

It is not possible to cancel or change an order once it has been placed. Our system was designed to immediately process and send orders out.

After you received your order, if you still decide to return it, you can do so at any Sports Experts and Atmosphere store provided that your item(s) is (are) new, unused and unworn, with tags, and respecting our return policy. Be sure to have your electronic receipt with you.

You can also return an item by mail using the prepaid return label included in your package. For additional information, please refer to the Return and Exchange Policy.

There are many ways to search on sportsexperts.ca:

• You can search by entering a key word or product number in the search bar at the top of the page.
• You can use the category menu at the top of the page to navigate our product catalogue.
• You can refine your search with the filters on the left of the category pages.

Due to the large number of Sports Experts and Atmosphere stores in Quebec, it is possible that the item you wish to purchase is available at one of our stores. Enter your location (postal code, address or city) in the appropriate field on the item’s page and check for availability in a store near you.

We recommend contacting a store to confirm availability of an item before your visit. Store inventory is updated every hour on our website. For this reason, there may be discrepancies during store hours. Also, note that inventory may vary from one store to another.

Yes, this can happen. Certain stores may have a larger selection than the website. Selection may also vary from one store to another.

Yes. Don’t stress over finding the right deal, all prices displayed online are identical in store.

Our customer service team can assist you in this process. You can reach them by email at support@sports-experts.heyday-mail.com The store representatives can also help you.

Absolutely! The initial fitting of ski and snowboard bindings purchased online is offered FREE OF CHARGE in all of our stores. To proceed, please come in store with your equipment, ski boots and receipt.

Click here to learn more about all of our services and their availability in store.

Please verify the opening hours of the store before leaving by visiting our page Find a store.

Absolutely! The initial sharpening of skates purchased online is offered FREE OF CHARGE in all of our stores. To proceed, please come in-store with your skates and receipt. For safety reasons, skates ordered online are not sharpened.

Click here to learn more about all of our services and their availability in store.

Please verify the opening hours of the store before leaving by visiting our page Find a store.

Please note the stores’ inventory is updated every hours on the website. As a result, you can contact the nearest store to confirm a product availability before leaving.