PAYMENT OPTIONS AND SECURITY

There are various payment options available to you. We accept Visa, MasterCard and American Express, as well as gift cards and promotional cards with a PIN. Payment by PayPal is also available.

Absolutely! You can pay by combining up to two (2) gift cards (or promotional cards) with one credit card.

Since all products are delivered in the province of Quebec, the 5% Goods and Services Tax (GST) and 9.975% Quebec Sales Tax (QST) will be applied. Note, however, that taxes do not apply to gift cards.

You will be charged when your order is shipped.

If you are using a credit card as method of payment, the original charge you will see on your statement will be a pre-authorization. The pre-authorized amount is withdrawn from your account at the time of shipment. If items are shipped separately, you will see a separate charge for each shipment.

In compliance with industry standards, sportsexperts.ca uses the Transport Layer Security (TLS) encryption protocol to protect your information when you place your order. The Transport Layer Security protocol encrypts all transactions made on sportsexperts.ca.

If you notice any unauthorized charges made to your credit card after shopping on sportsexperts.ca, please notify your credit card provider in compliance with its reporting policy.

When you place an order on your website, a pre-authorization is placed on your card to ensure the funds are available to pay for the order.

Please note that your order may be shipped in separate packages. In this case, you will see separate charges on your account for each package shipped.

We are unable to charge more than the pre-authorized amount. Pre-authorizations usually take 5-7 business days to disappear. However, if you have questions about how long it will take for it to expire, we recommend contacting your financial institution.

PayPal is an alternate method of payment on sportsexperts.ca. PayPal enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

Your credit card and bank numbers will never be seen by the seller or merchant. Plus, you are 100% protected against unauthorized payments sent from your account.

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account.

To make a PayPal purchase, select “Check out with PayPal” when you are ready to complete your order on sportsexperts.ca website. You will be prompted to log into your PayPal account, if not already signed in. Your funds are transferred immediately and securely.

Please note that there is one final step that must be completed to ensure that the order is finalized. Please wait for PayPal to redirect you to our site where the order number will be provided. If you leave the PayPal window too soon, the order will not be completed.

If you select PayPal as your payment option, you will continue through the standard checkout process and then automatically be redirected to paypal.com to complete your payment. Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped. When PayPal is used as payment method, your purchases may be returned to our Sports Experts or Atmosphere retail store locations to receive a refund.

The return will be applied to the credit or the debit card attached to your PayPal account. You can also return your PayPal orders to our warehouse. For details on how to return an item to our warehouse, please see our Return and Exchange Policy.

When you send a payment using PayPal, the retailer won’t receive your financial information. Additionally, we can also protect you when there is a problem with eligible purchases:

• zero liability for unauthorized purchases: for instance, if someone uses your PayPal account without your permission;
• refunds for incorrect orders or undelivered items: for instance, if you ordered a blue shirt but received a pink shirt.

To get started, go on the PayPal website to the “Create a PayPal account” section. Choose the desired account type then simply fill out the required fields following the instructions on the screen.

PayPal is highly secure and committed to protect the privacy of its users. PayPal uses the SSL technology to keep your information safe. Moreover, when you use PayPal to send money, the recipient does not receive any sensitive financial information such as your credit card numbers or bank account.

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal customer service representatives are available to assist you. Contact the online Customer Service for a quick answer or call them directly at the number below:

Customer Service: 1 877 569-1116

• 9 a.m. to 9 p.m. Monday through Sunday