DELIVERY AND STORE PICKUP

Under normal circumstances, order will arrive approximately 2 to 5 business days following the date of the order confirmation. You will receive an email with the tracking number (or numbers if the order ships in multiple packages) once the order is picked up by Purolator.

We recommend that you track your package directly on the Purolator website. Note that you will need to enter the tracking number included in your shipping confirmation email. If the package is ready to be picked up at a Purolator facility, the procedure to claim your package will be provided. If you need additional information regarding your order, please contact our Customer Service at support@sports-experts.heyday-mail.com.

A $10.00 plus taxes fee will be applied once per order (even if the order includes multiple oversized products). The products that incur this charge vary throughout the year, but in general those exceeding 1 meter in length, width or height are considered to be oversized. This fee will always be clearly identified in the cart prior to completing your checkout.

No delivery fees will be applied when a gift card is purchased alone. However, when other products are included in the order, the value of the gift card is excluded from the amount that determines eligibility for free delivery.

Absolutely. Both addresses can be different. However, your shipping address must always be located in the province of Quebec. Moreover, your billing address should always match the address associated with the credit card used to pay for your order.

You can have your order delivered to any valid address in the province of Quebec - it can be your home or office, just as long as it is located in the province of Quebec.

Our customer service agents will be happy to assist you. You can reach them at support@sports-experts.heyday-mail.com. Their contact information will also appear on the packing slip enclosed within the package. Visit the Contact us page for hours of operation of our Customer Service.

If the shipment is awaiting pickup at a Purolator depot or an authorized drop-off location, the procedure for retrieving your package will be provided. Purolator will leave you a notice indicating where you can pick up your package, as well as the deadline for doing so. You can schedule a second delivery attempt based on your availability via their website or by phone at 1-888 SHIP-123.

This is unfortunately not a possibility. Items from a single order can only be shipped to a single address.

You will receive an email notification as soon as your order is ready for pickup at the store you selected. Please wait for this email before heading to the store.

Yes, it is necessary to present a government-issued photo ID matching the name on the order and your electronic receipt (received by email) in order to pick up your order in store. In certain cases, you may also be asked to show the method of payment used.

Your order will remain at the store for 30 days as of the billing date.

We invite you to pick up your order within 30 days maximum, following the reception of the email indicating that your order is ready. After 30 days, your order will be refunded and your items will be restocked.

Yes, our free pick-up in store service is available to all our locations in Quebec.